EFFECTIVE DATE: 15.10.2019.
We wrote this privacy statement to help you understand what information we collect, how we use it, what choices you have and other important information. Although some of the concepts below are a bit technical, we tried our best to explain things in a straightforward and transparent way. If you have any questions or comments about this privacy statement or the ways in which Mireo uses the information we collect, please do not hesitate to contact us.
This privacy statement applies to information collected through https://www.mireo.com and any other websites, mobile apps or other online products and services that display or link to this privacy statement (collectively, “online environments”).
This privacy statement does not apply to:
If you have any questions as to whether this privacy statement applies to you, please do not hesitate to contact us.
We collect information in a few different ways: (i) information you submit or give us permission to obtain; (ii) technical information collected automatically; and (iii) information provided by our partners. Each of these ways is discussed below.
We collect information from you when you choose to provide it to us through our online environments. For example, if you:
We also collect information from you when you give us permission to access it. For example, if you access our online environments through your desktop, tablet or mobile device browser, you may give us access to location data.
We post customer testimonials and comments on our website, which may contain personal information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
We may collect certain technical information about your visits to our online environments without you actively submitting such information. This information can make your use of our online environments easier and more meaningful by allowing us to provide better service, customize our online environments based on your preferences, compile statistics, provide you with more relevant advertisements, analyze trends and otherwise administer and improve our online environments. Some of the types of technical information collected automatically when visiting our online environments include:
Our advertising vendors and other partners may share with us the information they collect. For example:
We may also combine the information we collect through one or more of our online environments with information we collect through other online environments. We may also combine information collected through our online environments with information collected through our offline environments, as well as with information provided by our partners. We use this consolidated information to help us improve our online environments, products and services, communicate information to you, enhance our marketing and research activities and engage in any other uses described in the “HOW WE USE THE INFORMATION WE COLLECT” section below.
We use the information we collect to provide our products and services to you, improve our products and services, develop new products and services and protect ourselves and our customers.
If you request a quote from us, the information we collect will be used to generate the quote, and provide you with information about other relevant products and services.
We never sell personal information
We also use the information we collect for other legitimate business purposes, such as to:
We may also use the information we collect to offer you customized content, including to:
Some of our applications and mobile-optimized online environments may have location-based features. To deliver these features, we may access and use location data provided by your mobile device if you give us permission. Location information will be collected solely to deliver the requested feature, and it will not be further retained or stored by us.
Finally, in certain limited circumstances, we may be called upon to release the information we collect in response to a court order, subpoena, search warrant, law or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the potentially-sensitive nature of the information they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting customers who violate our rules or engage in behavior that is illegal or harmful to others or their property.
How long we keep information we collect about you depends on the type of information. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymize it or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
We use common tools, such as cookies and similar technologies (discussed in the “TECHNICAL INFORMATION COLLECTED AUTOMATICALLY” section above), to collect information about your use of our online environments for purposes of enhancing your online experience and delivering more meaningful advertisements. Like many companies, we may also utilize third party advertising vendors and other partners to collect this information.
One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on consumer’s online activities on a different site. For example, if you visit pages on our online environments, you may later see advertisements for Mireo products and services when you visit third party websites. To do this, Mireo or our advertising vendors may use a device ID, cookie or similar technology placed by us or the advertising vendor when you visit our online environments or third-party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites and you should consult the privacy policies of our advertising vendors to understand how they collect and use your data.
Your ability to control the use of tracking tools, such as cookies, and opt-out of retargeting activities is described in the “CHOICES YOU HAVE ABOUT YOUR INFORMATION” section below.
We may use third parties to perform a variety of functions on our behalf. We may also use third parties to analyze data collected through our online environments. We will not disclose your personally identifying information to anyone other than our employees and those third parties with whom we have a business relationship. If we allow a third-party vendor to have access to your personally identifying information, we will not authorize them to take it or use it for any purpose that is not consistent with this privacy statement.
We will not sell or disclose any personally identifying information collected from you to an unrelated third party without your express permission, except as explained in this privacy statement.
You may always limit the amount and type of information that we collect from you by choosing not to enter or provide any information requested from you on our online environments (for example, quotes and support requests can be made through our call center agents). However, some of our products and services can only be provided to you if you provide us with requested information. Some of the products and services offered through our online environments may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional products and services that may be of interest to you.
You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want our online environments to use tracking technologies, such as cookies, to “remember” the information collected on return visits, such as user IDs or mailing addresses. In addition, you may be able to control the use of tracking tools and limit retargeting activities as follows:
You can access, change or remove information previously provided to us upon request by contacting us at firstname.lastname@example.org or by writing to us at Mireo d.d., Buzinski prilaz 32, 10010 Zagreb, Croatia. For record keeping and compliance purposes, we will retain certain information collected from you in conjunction with commercial transactions.
We do not knowingly collect or use any information from children (we define “children” as minors younger than 16) on our online environments. We do not knowingly allow children to order our products or services, communicate with us or use any of our online environments. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
We reserve the right to amend this privacy statement without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If we change our privacy practices, a new privacy statement will reflect those changes and the effective date of the revised privacy statement will be set forth at the top of this privacy statement.
If you have any questions or comments about this privacy statement or the ways in which we use information subject to this statement, please do not hesitate to contact us by: